Pebblestone Fashion Presales
Imagine you have a company that sells office supplies. When your customer orders pens and staples and paper clips today, he is almost sure to receive exactly what he ordered tomorrow and the corresponding invoice with the shipment or soon afterwords. No differences in what was ordered and what was delivered, hardly any time between the moments of ordering and delivery. Not so in fashion!
Your representatives and agents carry out their presales activities today, using samples. Delivery of the collection is planned months later. Many things can happen in those months. Some models will not be ordered in the first place, because they have not been sold successfully. Suppliers may have problems delivering their items on time. Products that have been delivered may show quality problems. Customers may cancel their orders, for whatever reason. You may decide not to deliver yourself, because you expect payment problems with your customer. Conclusion: Many differences, both in what was ordered initially and what was delivered in the end and between moments of ordering and delivery.
For optimal control of your presales process, you need information that the office supplies company does not need. You need historic order information, you need precise information on cancellations, including the associated reasons. Where in most solutions the sales orders that have been completely delivered and invoiced are deleted, the Pebblestone Fashion solution keeps them as long as you want. Through the functionality of "Difference Posting," those quantities that are not delivered to the customer in the end can be registered with the appropriate reason code. Also the user that carries out this activity is registered, along with the date and time. Afterwards, detailed reports can be printed, that exactly show what quantities were not delivered and why.
Easy replacement in existing orders
With presales on the way for only two weeks it's already clear. The dark blue version of the shirt is selling very well, whereas the light blue one is not: 500 pieces sold of the first against only 50 of the second. That is the moment that you decide to skip the light blue shirt from the collection and have your reps concentrate on the dark blue version. It is a simple, singular example of what happens throughout the whole presales process. A collection of 200 items in the beginning, may have been reduced to less than 100 that actually will be purchased/produced in the end. Special functionality is required to easily replace the existing orders of the light blue shirt with the dark blue, or to cancel them with one easy action. Pebblestone Fashion offers this functionality. Set up the items to be replaced or cancelled. Then print a call list first, offering you an instant view of the result of the intended action per customer. Decide whether you want to discuss things with your representative or even with your customer first before actually "pushing the button". And at the same time, constantly keep both the initial and final information available through the "Difference Posting" functionality. In which, not only the changed quantities, user ID, date and time will be held for the future, but also the item to and from which the change was made.
Download the Presales Fact Sheet