Microsoft Dynamics GP
Field Service Management
Manage complex field service operations with higher levels of profitability and customer satisfaction. Four powerful modules integrate essential accounting, distribution, and service processes to increase technician productivity, reduce overhead, and open new revenue opportunities while focusing on what's important - your customers.
Increase business productivity by adjusting quickly to change. Track the effective date of changes so they can be made before they become effective, easily manage contracts and equipment, and efficiently estimate the amount of time to complete service calls. Turn your service center into a profit center by proactively initiating contract renewals,tracking product warranties, level loading technician schedules, and more.
Share information. With easy and accurate access to a vast array of information, organizations can provide customers with first-class service, ensuring that the right technician is dispatched with an understanding of the complete history of the customer.
Increase customer satisfaction. Improve customer service and reduce costs with Web-based tools that enable customers to resolve service issues themselves.
Make quick, intelligent business decisions. Use standard reports and inquiries to track the original sales transactions associated with specific equipment. Track equipment service details, parts usage, and technician labor. Monitor customer call status, response times, and technician workload. Analyze customerand equipment call history, service contract profitability, and vital warranty issues.
Give technicians fast access to maps and directions. Help ensure on-time arrival through GPS integration with Microsoft MapPoint®.
Flexibility. Add items to an existing contract, reverse a contract, credit a customer a flat or prorated amount when cancelling a contract. Provide visibility across the organization to ensure that the right resource is assigned to the right work order.
Download the Field Service Management Fact Sheet